Dell Heaven?

Can this be my last Dell Hell post? On Tuesday morning I emailed Dell, since I still can't make long distance phone calls. I can receive them, just not make them. Anyway, I emailed Dell about replacing the battery. First I got an email saying I could return it. I said I wanted to exchange it. Dell said I could only exchange it for the same product. I said that's what I meant.

Then Dell said, oops, you are past your 21 days.

I then mentioned how Dell techs had asked me to wait to call back, and how Katrina had knocked out the long distance lines so I wouldn't have been able to call anyway.

Then Dell wrote back again and said, actually, I had a year long warranty on the purchase.

I just got an email saying my new battery is on the way, and I will ship back the screwy one.

So - since I complained (and complained, and complained) about Dell, it is only right to mention that they are finally helping me out, even though I had to fight for it.

Comments (7) Sep 7, 2005 7:43 PM Views: 1585

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Maybe they read your blog.
# Posted By Mike Rankin | 9/7/05 8:03 PM
I had 18 (or so) calls to HP before the finally agreed to refund my "express service" package. ( The package guarnateed me a 3 business day turn-around for repairs, yet when I needed it, it took them over two weeks).

I made another half dozen calls, yet still no sign of the refund. I gave up eventually, deciding that it was better to devote my time to clients.

I wish there was a place I could buy a computer that had good service. ( I've had equally bad luck w/ Dell, Gateway, and HP)

:grumbles:
# Posted By Jeff | 9/8/05 9:53 AM
You know,... Not being sarcastic or anything, but I've used Dell at work for many purchases and have never had a problem orders, shipments or replacements. But then again, I think it's only because I'm a business customer and I have my own Rep. In my opinion, Dell doesn't give a flip about the little guy. Sad to say, but you see this more often then not. Again, this is just my opinion.

Glad to hear all is well with the force again.

Cheers
# Posted By CarlosM() | 9/8/05 10:01 AM
Ray,

You call yourself a techie and still are using landlines. :) Quit messing around and go get Vonage and up into the 21st century.

In all seriousness. Vonage is great. Local and long distance for one price and it has a lot of cool feature. All this for $25 buck a month. Do what I did, just keep the landline for emergencies.
# Posted By tony petruzzi | 9/8/05 2:08 PM
Hah hah ha ha sigh sob sob sob!

Let me tell you about my Symantec adventure delving into buying WinFax Pro 10.whatever online.

1. Select product WinFax Pro 10 - check
2. Neglect that Symantec are still selling a product not designed for WinXP but discretely disguise the fact - check.
3. Order said product online with hammered (thanks Studio 8) and download all 56+Mb of it.
4. Attempt to install it. Activate it - fail.

They sold me a product online that technically they no longer provided. It was impossible to 'activate'. After purchasing Norton IS 2005 I was distinctly underwhelmed - especially when the email I madly sent was not responded to.

So thankfully a toll free phone call to India (where all the call centers appear to be these days) listening to spanish guitar music for 10 minutes - talking to a new (Aussie) sounding chap after listening to horrid Classical something (and I like classical) ...

A refund of original purchase.

A re-order of a tangible product (not downloadable but the box version).

Strewth. Who said shopping online was easy? I needed this software NOW so was sorely dissapointed. Kudos to Symantec for looking after me (I was in there system at least).

Please make the Studio 8 upgrade more tangible!
# Posted By Peter Tilbrook | 9/12/05 9:12 AM
I know you had your problem resoved, but I just saw on the BusinessWeek blog, that they are requesting personal experiences with Dell's customer support.

Here's the link, I think your story would be a great way to let them know.

http://www.businessweek.com/the_thread/techbeat/in...
# Posted By Ron Sawyer | 9/22/05 12:26 PM
Done. Thanks for the link.
# Posted By Raymond Camden | 9/22/05 12:34 PM
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